We care for details, we care for art — music videos, films, campaigns, and everything in between. We don't just produce work, we set a standard for what's around us.
One brand. One story. Every project is an opportunity, consider this yours…
Be patient, time will tell.
Bookings and collabs
Let's work.
Have a project in mind? Tell us about it and we'll get back to you.
Patience Told is a creative company in Montréal. We work with artists, brands and other creatives on music videos and visuals, and we handle direction, videography, production and design under one roof.
What we do
01
Direction
The idea, and how it should look and feel on screen.
Concept and treatment
Creative direction
Shot planning
02
Videography
The shoot itself, on location or on set.
Music videos
Lifestyle and travel visuals
Content for brands and businesses
03
Production
Everything that gets a shoot made and finished.
Planning and scheduling
Running the shoot day
Edit and final delivery
04
Design
The visual pieces that go around the video.
Titles and on-screen graphics
Visuals for the rollout
Who we work with
Artists
Music video production in Montréal for local and independent artists. Concept, shoot and edit, start to finish.
Brands and businesses
Campaigns, launches, events and social visuals. Every brand has its own taste, and we shoot to match it.
Creatives
Directors, photographers, stylists, producers, designers. If you want to make something together, we're open to it.
Effective November 11, 2026 · Last updated November 11, 2026
Privacy policy
This policy explains what personal information Patience Told collects through patiencetold.com, why we collect it, who we share it with, how long we keep it, and the rights you have over it.
1. Scope
This policy applies to the website patiencetold.com and to messages you send us through it. The site is also the portfolio of Karim Elnaggar, director and editor. It doesn't cover YouTube, Instagram or any other site we link to or embed; those services have their own policies.
Work we do for clients is also covered by the written agreement for that project.
2. Who is responsible
Patience Told is a creative company based in Montréal, Québec, Canada. In this policy, "we" and "us" mean Patience Told.
The person responsible for the protection of personal information is Karim Elnaggar, Director. You can reach him at karim@patiencetold.com.
3. Information we collect
Information you give us
When you send the contact form, we receive:
your name
your email address
the industry and type of project you select
the content of your message, including anything you choose to tell us about yourself or your project
Information collected automatically
Our web host keeps standard server logs when you visit: IP address, date and time, the page requested, and the browser and device type. We use these only for security and to keep the site running.
We don't use analytics, advertising pixels or tracking tools, and we don't build profiles of visitors.
Information from other sources
We don't buy or collect personal information about you from third parties.
4. Why we use it
We use personal information only to:
reply to your message
discuss, scope and quote a project you've asked about
carry out and deliver a project if we work together
keep the business records the law requires
keep the site secure and working
We don't sell personal information, and we don't use it for marketing or share it with anyone for theirs. We don't make decisions about you by automated means.
5. Consent
We collect and use your information with your consent. By sending the contact form you consent to our using what you send for the purposes above.
You can withdraw that consent at any time by writing to us. Withdrawing consent doesn't affect what was done before you withdrew it.
6. Cookies and embedded video
This site sets no cookies of its own and stores nothing in your browser.
The videos shown here are hosted by YouTube and Instagram and play through their players. When a player loads on the page, those companies may set their own cookies and collect information such as your IP address and viewing activity, under their own privacy policies. We don't receive that information.
You can block third-party cookies in your browser settings. Every video also has a link that opens it directly on YouTube or Instagram.
7. Who we share it with
We share personal information only with service providers who need it to provide their service to us:
our web host, which stores the site and its server logs
our form delivery service and our email provider, through which contact form messages reach us
Google Fonts, which serves the site's typefaces and receives your IP address when a page loads
YouTube and Instagram, whose players load when a video plays on the page
We may also disclose information where the law requires it, or to protect our rights or someone's safety.
8. Transfers outside Québec
Some of these providers store or process information outside Québec, including in the United States. Information held there is subject to the laws of that place. We use established providers and limit what we send them to what the service needs.
9. How long we keep it
We keep a message for as long as we need it to answer you and, where a project follows, for the life of that project and for as long afterward as we need for our business and tax records. After that we delete it or make it anonymous. You can ask us to delete your message sooner.
10. How we protect it
The site is served over an encrypted connection. Access to messages is limited to the people at Patience Told who need them, on password-protected accounts. No method of transmission or storage is completely secure, but we take reasonable steps to protect what you send us.
11. Your rights
Under Québec's Act respecting the protection of personal information in the private sector and Canada's federal privacy law, you can:
ask whether we hold personal information about you and get a copy of it
ask us to correct information that is inaccurate, incomplete or out of date
withdraw your consent to our using it
ask us to delete it, or to stop sharing it, where the law provides for that
ask for information you gave us in a structured, commonly used format
To use any of these rights, write to karim@patiencetold.com. We may need to confirm your identity first. We answer within 30 days.
12. Minors
This site isn't directed at children under 14, and we don't knowingly collect their personal information. If you're under 14, ask a parent or guardian to contact us for you.
13. Privacy incidents
If personal information we hold is accessed, used or lost without authorisation and this creates a risk of serious harm, we will notify the people affected and the Commission d'accès à l'information du Québec, and we keep a record of every incident.
14. Changes to this policy
We may update this policy as the site or the law changes. The dates at the top show when it last changed. If a change is significant, we'll flag it on the site.
15. Contact and complaints
Questions, requests and complaints about privacy go to Karim Elnaggar at karim@patiencetold.com.
If you're not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Effective November 11, 2026 · Last updated November 11, 2026
Terms of use
These terms govern your use of patiencetold.com. Read them before you use the site. By using it, you agree to them.
1. About us
patiencetold.com is operated by Patience Told, a creative company based in Montréal, Québec, Canada ("Patience Told", "we", "us"). The site presents our work and gives you a way to contact us.
2. Acceptance
These terms apply to everyone who visits the site. If you don't agree with them, don't use the site. If you use the site for a company or other organisation, you confirm you're authorised to accept these terms for it.
3. Using the site
You may use the site for lawful, personal or business purposes connected with viewing our work or contacting us. You agree not to:
break any law or infringe anyone's rights while using it
copy, scrape or harvest content or data from it by automated means
interfere with it, probe it for vulnerabilities, or try to get around its security
send spam, malware or unlawful, abusive or misleading content through the contact form
pass yourself off as someone else or misstate your connection to anyone
We may restrict or block access to the site for anyone who breaks these terms.
4. Intellectual property
The Patience Told name, logo, wordmark, site design, text and graphics belong to Patience Told and are protected by copyright and trademark law. Nothing in these terms gives you a licence to use them, apart from the limited right to view the site.
5. Portfolio work
The videos and stills shown on the site belong to Patience Told, to the artists and clients they were made for, or to both, and are shown with permission. Music, performances, names and likenesses in them belong to their respective owners.
You're welcome to watch, link to and share our work through the sharing tools of the platforms that host it. You may not download, re-upload, edit, sample or use any of it commercially without written permission from us and, where it applies, from the artist or rights holder.
If you believe something on the site infringes your rights, write to us with the details and we'll look into it promptly.
6. Messages and submissions
When you send us a message, you confirm that what you send is accurate and that you have the right to share it. Don't send confidential material, unreleased music or other sensitive files through the form unless we've asked for them.
Ideas, pitches and treatments you send without our asking are received with no obligation of confidentiality, credit or payment, unless we agree otherwise in writing. We may already be working on something similar.
7. No offer; project agreements
Nothing on the site is a quote, an offer or a commitment to take on a project. Sending a message or receiving a reply doesn't create a contract between us.
Every project is covered by a separate written agreement that sets out the scope, the fee and payment schedule, the timeline, the deliverables, and who owns and may use the finished work. If that agreement and these terms conflict, the agreement prevails for that project.
8. Third-party services
The site links to and embeds content from services run by other companies, including YouTube and Instagram. We don't control them and aren't responsible for their content, availability or practices. Your use of them is governed by their own terms and privacy policies.
9. Disclaimer
The site and its content are provided "as is" and "as available". We work to keep them accurate and online, but we make no promise that the site will be uninterrupted, error-free or free of harmful components, or that the information on it is complete or current.
10. Limitation of liability
To the fullest extent the law allows, Patience Told and the people who work with it aren't liable for any indirect, incidental or consequential loss, or for loss of data, revenue or profit, arising from your use of the site or your inability to use it.
Nothing in these terms excludes or limits liability that can't be excluded or limited under the law that applies, including rights you have under Québec's Consumer Protection Act.
11. Indemnity
If you break these terms and a third party makes a claim against us as a result, you agree to cover the reasonable costs and losses we incur because of that claim, to the extent the law allows.
12. Privacy
Our privacy policy explains how we handle personal information.
13. Governing law
These terms are governed by the laws of Québec and the federal laws of Canada that apply there. Any dispute about the site or these terms will be brought before the courts of the judicial district of Montréal, subject to any right you have as a consumer to bring it elsewhere.
14. General
If a court finds part of these terms unenforceable, the rest stays in effect. If we don't enforce a term on one occasion, that isn't a waiver of it. These terms, with the policies they refer to, are the whole agreement between you and us about your use of the site.
15. Changes
We may update these terms. The dates at the top show the current version. If you keep using the site after a change, you accept the updated terms.
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